RETURNS & REFUNDS

Free Returns

We have a 30-day free return policy, which means you have 30 days after receiving your item to return it free of charge (we'll cover the shipping for you).

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@phillygoat.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at support@phillygoat.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. We'll request that you send us a picture of the damage / defect to be elligible for a refund. 

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
For returned items, we will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too. 

For damaged items and other issues such as poor quality print, we will ask that you send us a picture of the item that clearly shows the defect. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too. 

Shipping Protection Add-On

The Shipping Protection Add-On is a great, low-cost way of protecting the investment you are making in your purchased item. If you purchase our Shipping Protection Add-On ($2.99), you will be fully protected from lost, damaged, and/or stolen shipments. If you purchased the add-on, and your item is returned to us due to carrier error or customer error (i.e. incorrect address entered at checkout), then we will issue a replacement right away rather than waiting until the item is returned to us before sending back out. We will also immediately replace lost / damaged / and stolen items if the add-on has been purchased (we will still require photo proof in most cases). Lastly, if the add-on shipping protection is purchased, we will consider replacing the item even if it is reported missing / stolen / damaged after the standard 30-day standard return window.